Refund Policy

ePlant AI offers Free, Pro, and Custom API plans. Refund eligibility depends on how you subscribed, which plan you use, and whether usage has already been consumed. We aim to handle refund requests fairly and in accordance with applicable law and payment-provider rules.

For current plan details and pricing, see our API Pricing page.

The Free API plan is provided at $0 with no payment required. Because no charge is made, no refund applies to the Free plan itself.

If you upgrade from Free to a paid plan, refund terms for that paid plan apply from the date of purchase.

The Pro API plan is billed at $99 per month (or as otherwise stated on our Pricing page at the time of purchase). Pro includes expanded API access, higher request limits, and additional endpoints as described on the pricing page.

Unless required by applicable law or stated otherwise at checkout:

• Monthly subscriptions renew automatically each billing period until cancelled.
• Refund requests for Pro API subscriptions may be considered if submitted within 7 days of the charge and if substantial API usage has not occurred during that billing period.
• Partial refunds for unused time within a billing period are generally not provided once service has been actively used, except where required by law.
• You may cancel future renewals at any time; cancellation stops the next billing cycle but does not automatically refund the current period unless a refund is approved under this policy.

To cancel or discuss a Pro API billing issue, contact us at contact@eplantai.com with your account email and transaction details.

If you subscribe to ePlant AI Pro or other premium features through the Apple App Store or Google Play Store, billing and refunds are processed by Apple or Google—not directly by ePlant AI.

To request a refund for an in-app subscription:

• Apple: use reportaproblem.apple.com or your Apple ID subscription settings.
• Google Play: use Google Play refund help or your Play Store order history.

We cannot override app-store refund decisions. If you need help identifying your subscription, contact us and we will assist where possible.

Custom and enterprise API agreements may include separate billing terms, service-level commitments, and refund provisions negotiated in writing. For Custom plans, the signed agreement or order form controls if it conflicts with this policy.

To discuss a Custom plan, contact us through Contact Us or email contact@eplantai.com.

To request a refund for a direct ePlant AI API or website purchase, email us with:

• Your full name and account email;
• The plan purchased (Free, Pro, or Custom);
• Date and amount of the charge;
• Payment method or invoice reference (if available);
• A brief explanation of your request.

We review requests within a reasonable timeframe and will respond by email. Approved refunds are returned to the original payment method when possible. Processing times depend on your bank or payment provider.

Refunds are generally not provided for:

• Free plan usage or accounts with no paid charges;
• Substantial API usage during the billing period for which a refund is requested (unless required by law);
• Fees already remitted to third-party payment processors where reversal is not permitted;
• Custom or enterprise services where a separate contract states otherwise;
• Purchases made through app stores (handled under Apple or Google policies).

We may update this Refund Policy from time to time. The revised version will be posted on this page with an updated "Last updated" date. Material changes may also be communicated through the Services where appropriate.

Questions about refunds, billing, or your subscription? Contact ePlant AI: